Privacy and Data Protection
1. Data we collect
We collect the following categories of personal data:
- Identification data: name, email, phone number (when creating an account or contacting us).
- Delivery data: delivery address, postal code, vehicle information (for compatibility verification).
- Payment data: information processed by the secure payment gateway (we do not store card data directly).
- Usage data: IP addresses, browser, device (for functionality and anonymous analytics).
2. How we use data
- Order delivery: delivery data is used to ship your orders.
- Customer support: contact data is used to answer your questions.
- Analysis and improvement: usage data, in aggregated and anonymised form, helps us improve the platform.
- Communication: email and phone number may be used to inform you about your orders and important updates.
3. How long we keep data
- Delivery data: kept for 5 years for fiscal and legal reasons.
- Contact data: kept until you request deletion.
- Usage data: kept in aggregated form for analysis, without personal identification.
4. Your rights (GDPR)
As a user, you have the following rights:
- Access: access to personal data stored about you.
- Correction: correct incorrect data.
- Deletion: request deletion of personal data (except legal obligations).
- Portability: export your data in a common format.
- Objection: object to data processing for certain purposes.
To exercise your rights, contact us at [email protected].
5. Security measures
We use appropriate technical and organisational measures to protect your data:
- HTTPS encryption for all communications.
- Restricted access to personal data.
- Regular system monitoring and auditing.
- Secure backups and recovery procedures.
6. Cookies
We use technical cookies necessary for the shopping cart and authentication functionality. We do not use profiling or marketing cookies without your explicit consent.
7. Privacy contact
For questions about our privacy policy or exercising GDPR rights, contact us at [email protected].